Return/Refund and Cancellation

Cancellation Policy

  • The customer can choose to cancel an order any time before it's dispatched.
  • The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed or state of order is changed to dispatched
  • In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged.
  • In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
  • saralorder reserves the right to accept the cancellation of any order.

Returns/Refunds Policy

  • Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.